0 items - £0.00
0 items - £0.00
Course Overview
Course Price:
From: £30
Course Learning:
Online learning materials with online assessment
CPD Prepare to Deliver Excellent Customer Service (CPD Certified)

Are you looking to improve your customer service skills by completing some advanced customer service training? This course provides you with key knowledge in relation to the principles of customer service and what it takes to deliver good customer service. You will look at how customer’s needs and expectations are identified and the importance of customer service in an organisation. You will gain the crucial skills you need to be a successful customer service advisor, such as handling complaints from customers and the legislation that relates to customer service.

KEY FEATURES

✓ Auto-enrollment with an immediate start

✓ Fully online

✓ Study from anywhere, at any time

✓ Perfect for an introduction to a subject or a subject refresher

✓ Great addition to your CV

✓ Receive an e-certificate upon completion

✓ Nationally recognised

✓ Official CPD certified course

CPD Prepare to Deliver Excellent Customer Service (CPD Certified)

£30.00 – £50.00

Are you looking to improve your customer service skills by completing some advanced customer service training? This course provides you with key knowledge in relation to the principles of customer service and what it takes to deliver good customer service. You will look at how customer’s needs and expectations are identified and the importance of customer service in an organisation. You will gain the crucial skills you need to be a successful customer service advisor, such as handling complaints from customers and the legislation that relates to customer service.

KEY FEATURES

✓ Auto-enrollment with an immediate start

✓ Fully online

✓ Study from anywhere, at any time

✓ Perfect for an introduction to a subject or a subject refresher

✓ Great addition to your CV

✓ Receive an e-certificate upon completion

✓ Nationally recognised

✓ Official CPD certified course

Clear
SKU: N/A Category:

Apply for funding - Course Application

In order to apply for your chosen course you must complete this form. You will then receive an email within the next 2 working days to advise of the status of your application, and to explain the next steps towards your enrolment. You can only complete one funded course at a time. Courses are funded by the Education and Skills Funding Agency (ESFA), and could also be Match Funded by the European Social Fund (ESF)

To complete the application form please ensure you have a scanned copy of your ID - Passport, Full driving license or birth certificate to hand

You can only complete one funded course at a time.

Eligibility & Course
Personal Details
/ /
Equality & Diversity
Qualifications & Employment
/ /
Emergency Contact
Initial Assessment

Before you start your learning we need to explore where you are as a starting point with your current knowledge, in relation to your course. We can then use this information to support and develop your curriculum plan and ensure your learning is excellent. Therefore, please answer the following questions to the best of your ability. For some questions we will also be reviewing what you have learnt from the IAG Presentation you worked through earlier.

English Assessment

It is important that we understand your current levels of English. This is so we can provide the best possible support and ensure that these vital skills are constantly being developed for your future work and life. Therefore, please answer each question to the best of your ability.

ch _ _ r
st _ _ l
br _ _ n

have you heard of this book. Are you bored of reading the same things Wouldnt you like to try something new? give this new book a go It’s a bestseller if you want to check it out please visit our website You wont be disappointed. let us know your thoughts,

Maths Assessment

It is important that we understand your current levels of Maths. This is so we can provide the best possible support and ensure that these vital skills are constantly being developed for your future work and life. Therefore, please answer each question to the best of your ability.

500ml *
100g *
500cm *
10cm *

1150, 96, 572, 1530, 370, 994

Sports Playing video games Watching films Total
Male 9 2 3 14
Female 7 3 8 18
Total 16 5 11 32









2 5

8 10




6




4





1 3

7 9








Final Details

This must be either a JPEG, JPG, PNG, PDF, DOC, DOCX file. Providing proof of your identity is a mandatory requirement in order to access funding. If this is not provided you will be deemed ineligible for funding and not permitted to access your chosen course. Examples of acceptable evidence are: Full Driving Licence (provisional driving licenses are not acceptable), Passport, Birth Certificate

Similar Courses…
Quick Links
Workshops
Created by IDLAB